 About this title This 5-day practical "hands-on" course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware On course completion, students will be able to: - Describe PC support industry job roles
- Manage Windows using command line tools and edit the Registry
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
- Use tools to recover or restore a damaged installation
- Configure and troubleshoot local network and wireless connections
- Configure and manage users, groups, and shared resources
- Configure and secure internet connections and web browser software
- Perform preventative maintenance using approved tools and products
- Assemble, disassemble, and upgrade PC and notebook components
- Configure and update BIOS/CMOS
- Troubleshoot, optimise, and upgrade hardware
- Troubleshoot and maintain printers and scanners
Certification track This course (when completed in conjunction with "CompTIA A+ Essentials Support Skills") will prepare students to take one of the CompTIA A+ Certification Elective exams, for the objectives released in September 2006: - 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
The course has been approved under the CompTIA Authorised Quality Curriculum program. The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary. Exam voucher bundle A special bundle is available that includes an exam voucher, an exam prep guide and the full content. This voucher can be redeemed at a Prometric testing centre. Target audience This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. Students should have successfully completed the "CompTIA A+ Essentials Support Skills" course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course: - Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure basic peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
Module 1 - PC Support Industry IT Technicians • Remote Support • Depot Technicians • Problem Management • Quality Assurance Module 2 - Configuring and Troubleshooting the Operating System Using the Command Prompt • Command Prompt and Text Editors • Navigating Directories at the Command Prompt • File Management using a Command Prompt System Management Tools • Options for Deploying Windows • Microsoft Management Console • Windows Optimization Tools • Remote Utilities • Windows Registry System Recovery • Windows Troubleshooting • System Restore • Emergency Repair • Data Backup Module 3 - Network Support Connectivity and Client Options • TCP/IP • Configuring Network Properties • Configuring Wireless Connections • Configuring Client Options Sharing Resources • Local and Domain User Accounts • Creating User Accounts • Planning and Implementing Groups • Setting Share Permissions • NTFS Folder and File Permissions • Encrypting Files and Folders • Auditing Internet Standards and Applications • Overview of the Internet • Development of the Internet • Internet Services • The World Wide Web • Electronic Mail (Email) • Newsgroups (Usenet) • File Transfer Protocol (FTP) • Telnet • Instant Messaging • Virtual Private Networks • Domain Names • Uniform Resource Indicator • Internet Email Addresses Configuring Internet Access • Accessing the Internet • Web Browser Security Network Maintenance and Troubleshooting • Troubleshooting Networks • Testing TCP/IP Module 4 - PC Maintenance and Troubleshooting PC Maintenance • Electrical Circuits • Maintenance Toolkit • Hazards • Preventative Maintenance • Maintaining Display Devices • Maintaining Disk and Tape Drives • Cleaning Inside the Case • Power Problems Installing and Removing Hardware • Disassembling a PC • Removing Peripheral Devices • Removing Storage Devices • Reassembling the PC • Adding and Removing Notebook Devices BIOS, CMOS, and System Resources • BIOS and CMOS • BIOS/CMOS Setup Programs • System Resources • Plug-and-Play Troubleshooting and Optimization • Diagnostic Hardware and Software • Troubleshooting, Upgrading, and Optimizing Hardware Maintaining Printers and Scanners • Dot Matrix Printers • Inkjet Printers • Laser Printers • Other Printer Types • Scanners • Installing, Maintaining, and Upgrading Printers and Scanners • Printer Troubleshooting • Configuring and Troubleshooting Scanners
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