This course is designed for all levels of IT Service and Support staff. The course provides IT professionals with the knowledge to write the accredited industry certification exam for ITIL® Foundations certificate in IT Service Management. The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL V3. At this level, the qualification remains very similar to the ITIL V2 Foundation qualification.
Whether adopting ITIL® or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT Service Support and Delivery can be best organized to align IT with business needs, improve service quality and reduce long-term costs.
ITIL Overview -- Service Management as a Practice -- ITIL Core Lifecycle -- Service Strategy Lifecycle Processes -- Service Design Lifecycle Processes -- Service Transition Lifecycle Processes -- Service Operation Functions and Roles -- Service Operation Lifecycle Processes -- Continual Service Improvement
£75.00
Price excluding VAT and delivery (where applicable)
