 About this title This bundle package includes the 5-day courses "CompTIA A+ Certification Essentials Support Skills" and "CompTIA A+ Certification Electives Support Skills". These practical "hands-on" courses are the essential foundation for newcomers to PC support. They provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The courses have been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications. Students will learn how to: - Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
- Install and configure peripheral devices.
- Identify types and characteristics of portable computers.
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP.
- Perform basic PC maintenance and troubleshooting.
- Understand fundamental principles of securing IT systems and working safely.
- Communicate effectively with customers.
- Install and configure print and imaging devices.
- Understand fundamental principles of implementing LANs and internet access.
- Describe PC support industry job roles.
- Manage Windows using command line tools and edit the Registry.
- Use Remote Tools to deploy, maintain, optimize, and troubleshoot systems.
- Use tools to recover or restore a damaged installation.
- Configure and troubleshoot local network and wireless connections.
- Configure and manage users, groups, and shared resources.
- Configure and secure internet connections and web browser software.
- Perform preventative maintenance using approved tools and products.
- Assemble, disassemble, and upgrade PC and notebook components.
- Configure and update BIOS/CMOS.
- Troubleshoot, optimize, and upgrade hardware.
- Troubleshoot and maintain printers and scanners.
Certification track This bundle course when completed in its entirety will prepare students to take the 220-601 CompTIA A+ Essentials exam plus one of the CompTIA A+ Certification Elective exams, for the objectives released in September 2006: - 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
The course has been approved under the CompTIA Authorized Quality Curriculum program. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis. Target audience This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA. Course prerequisites Students should have successfully completed the gtslearning course "PC Fundamentals" or have equivalent experience of using a PC, Windows and browsing the Web. The following key skills are recommended: - Use a keyboard and mouse.
- Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
- Use Internet Explorer to view websites.
Course contents (CompTIA A+ Essentials Support Skills) The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary. The course also comes with two online practice exams. An instructor edition of the course is available with margin notes and tips for the trainer. Access to course resources on gtslearning's trainer portal (www.gtstrainer.com) is also available, subject to meeting minimum order requirements. gtstrainer hosts setup guides and data, PowerPoint slides, timetables, and extra exam information. Exam voucher bundle A special bundle is available that includes an exam voucher, an exam prep guide and the full content. This voucher can be redeemed at a Prometric testing centre. Module 1 - PC Components The Visible PC • Introduction to the PC • Key Functions of a PC • The System Case • I/O Ports and Cables • PS2 Ports • Parallel Ports • Serial Ports • USB Ports • SCSI • IEEE 1394 (Firewire) • Modem and Network Ports • Audio Ports • Joystick/MIDI Ports • Adding and Removing Peripherals Motherboards • Motherboard Layout • System Clock • Bus Architecture • Motherboard Components • Expansion Bus and Adapter Cards • Motherboard Form Factors • Power Supply Unit (PSU) Processors • Central Processing Unit (CPU) • Processor Terminology • Multitasking, Multiprocessing, and Multithreading • Intel Processors • AMD Processors • Processor Sockets and Chipsets Memory • Memory Types • Memory Packaging • Memory Characteristics Storage Devices • Storage Devices • Hard Drives • Installing a Storage Device • Preparing a Hard Disk • Floppy Drives • Optical Disk Storage • Flash Memory • Tape Drives Peripheral Devices • PC Display Screens • Graphics Adapter • Installing a Graphics Adapter and Display • TV Tuners • Sound Cards • I/O and Communications Adapters Module 2 - Portable Computers Portable Computers • Portable and Desktop Computers • Notebooks • Tablet PC • Personal Digital Assistants (PDAs) Module 3 - Operating Systems Features of Operating Systems • Microsoft Operating Systems • Overview of Windows 2000 • Overview of Windows XP • Workgroups and Domains • UNIX and Linux • Apple Mac OS X • Novell NetWare Installing and Upgrading Windows • Overview of OS Installations • Preparing the Hard Disk • Domain or Workgroup Selection • Installation Methods • Setup Failure and Recovery • Upgrading the OS • Options for Deploying Windows The Windows Boot Process • Windows Boot Files • Initial Startup Process • The BOOT.INI File Managing Windows • Features of the Desktop • Windows Administrative Tools • Changing System Settings • Configuring Hardware • Optimizing Windows Performance Options • Screen Savers and Power Management • Managing Software • Managing Services Windows Storage Management • Disk Management • Navigating Windows • Working with Folders • Working with Files • Searching For Files • The Recycle Bin • My Network Places Module 4 - PC Support Hardware Maintenance and Troubleshooting • Troubleshooting Techniques • Troubleshooting Power Problems • Troubleshooting POST • Troubleshooting Internal Devices • Troubleshooting Peripherals • Notebook Troubleshooting • Preventative Maintenance Troubleshooting the Operating System • Error Categories • Advanced Startup Options • Diagnosing Problems • Troubleshooting Applications • Remote Features Security • Security Fundamentals • Windows Security Overview • Internet Security • Malware • Data Security Safety and Environmental Issues • Health and Safety • Static Electricity and ESD • Materials Handling • Storage of Components for Future Use • Disposal of Consumables and Computer Equipment Professionalism and Communication • Customer Service Skills • Basic Troubleshooting Approach • Giving Feedback • Communication with a Customer • Professionalism • Handling Customer Complaints Module 5 - Printers and Scanners Printers and Scanners • The Print Process • Installing and Configuring a Printer • Operating and Troubleshooting Printers • Scanners • Installing and Using a Scanner Module 6 - Networking Network Concepts • What is a Network? • Network Components • Network Topologies • The OSI Model • IEEE 802 Standards • Network Devices • Network Transport Protocols Implementing a LAN • Server and Peer-to-Peer Networks • Network Components • Implementing a LAN • Network Troubleshooting Basics WAN and Internet Connectivity • Wide Area Networks and the Internet • Accessing the Internet • Cellular Devices • Voice-over-IP
Course contents (CompTIA A+ Electives Support Skills) The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary. The course also comes with two online practice exams. An instructor edition of the course is available with margin notes and tips for the trainer. Access to course resources on gtslearning's trainer portal (www.gtstrainer.com) is also available, subject to meeting minimum order requirements. gtstrainer hosts setup guides and data, PowerPoint slides, timetables, and extra exam information. Module 1 - PC Support Industry IT Technicians • Remote Support • Depot Technicians • Problem Management • Quality Assurance Module 2 - Configuring and Troubleshooting the Operating System Using the Command Prompt • Command Prompt and Text Editors • Navigating Directories at the Command Prompt • File Management using a Command Prompt System Management Tools • Options for Deploying Windows • Microsoft Management Console • Windows Optimization Tools • Remote Utilities Windows Registry System Recovery • Windows Troubleshooting • System Restore • Emergency Repair • Data Backup Module 3 - Network Support Connectivity and Client Options • TCP/IP • Configuring Network Properties • Configuring Wireless Connections • Configuring Client Options Sharing Resources • Local and Domain User Accounts • Creating User Accounts • Planning and Implementing Groups • Setting Share Permissions • NTFS Folder and File Permissions • Encrypting Files and Folders • Auditing Internet Standards and Applications • Overview of the Internet • Development of the Internet • Internet Services • The World Wide Web • Electronic Mail (Email) • Newsgroups (Usenet) • File Transfer Protocol (FTP) • Telnet • Instant Messaging • Virtual Private Networks • Domain Names • Uniform Resource Indicator • Internet Email Addresses Configuring Internet Access • Accessing the Internet • Web Browser Security Network Maintenance and Troubleshooting • Troubleshooting Networks • Testing TCP/IP Module 4 - PC Maintenance and Troubleshooting PC Maintenance • Electrical Circuits • Maintenance Toolkit • Hazards • Preventative Maintenance • Maintaining Display Devices • Maintaining Disk and Tape Drives • Cleaning Inside the Case • Power Problems Installing and Removing Hardware • Disassembling a PC • Removing Peripheral Devices • Removing Storage Devices • Reassembling the PC • Adding and Removing Notebook Devices BIOS, CMOS, and System Resources • BIOS and CMOS • BIOS/CMOS Setup Programs • System Resources • Plug-and-Play Troubleshooting and Optimization • Diagnostic Hardware and Software • Troubleshooting, Upgrading, and Optimizing Hardware Maintaining Printers and Scanners • Dot Matrix Printers • Inkjet Printers • Laser Printers • Other Printer Types • Scanners • Installing, Maintaining, and Upgrading Printers and Scanners • Printer Troubleshooting • Configuring and Troubleshooting Scanners
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